Last Updated Date: May 28, 2025
This AIPER APP Privacy Notice (the “ Notice ”) explains how we collect, use and more generally process your personal data in connection with your relationship with us when you use our mobile application (the “ App ”) to control and administer the products paired to your App account (the “ Machine ”) and enjoy other related services offered by us (collectively, the “ Services ”).
The Services are provided or controlled by the following entities and their affiliates (i) Aiper Intelligent, LLC (located at 2700 CUMBERLAND PKWY SE SUITE 350 ATLANTA GA 30339 US) if you are accessing the Services from the countries inside North America or South America; or (ii) AIPER INTELLIGENT SARL (located at 24 Avenue du Prado 13006 Marseille 6e Arrondissement, France) if you are accessing the Services from the countries inside the EEA, or the United Kingdom and Africa; or (iii) AIPER GLOBAL PTE. LTD. (located at 60 PAYA LEBAR ROAD #12-03 PAYA LEBAR SQUARE SINGAPORE) if you are accessing the Services from other countries or regions (the “ we ”).
Here is a summary of the information contained in this Notice. This summary is to help you navigate the Notice and it is not a substitute for reading everything. You can view the particular sections for more detailed information.
1 What data do we collect about you?If you register an account to use the App, we will need some personal data from you to set this up. We will also collect and create personal data about you when you use certain functions of the App (e.g., when you pair your Machine with the App and connect to the Internet). If you need to get in touch with us, we will also collect and retain some information so that we can get back in touch with you and address any concerns. For more information, please refer to 1 What data do we collect about you?
2 How do we use your data?We process your personal data to manage the contract you have refused/agreed to and to provide functions related to account management, Machine control, and other Services in the App. We also process your personal data to communicate with you in response to any support requests, to ensure the secure and stable operation as well as continuous improvement of the App, and to investigate any reported illegal content in our Services in compliance with our legal obligation. For more information, please refer to 2 How do we use your data?
3 How do we retain and protect your data?Depending on where you use our Services, we may store your personal data on servers located in the United States, Germany, and Singapore, and we take every reasonable step to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this Notice. Besides, we have implemented appropriate technical and organizational security measures designed to protect your personal data. For more details on the location and duration of the retention of your personal data, please refer to 3 How do we retain and protect your data?
4 How will we disclose and transfer your data globally?We may disclose your personal data to affiliates and some third-party service providers (e.g., IT services, business support, and customer services) who help us deliver Services in relation to the App. We may also be required to disclose certain personal data about you in response to any legal procedures or requests from regulatory authorities, for audit purposes, in the event of mergers, acquisitions, sale of assets, or transfer of services, and in other circumstances specified under 4 How will we disclose your data? Due to the international operation of our business, your personal data may be accessed from and transferred to jurisdictions outside of where you are located. In the event of a cross-border transfer of personal data, we take appropriate measures to provide an adequate level of protection for your personal data. For more information, please refer to 5 How will we transfer your data around the world?
5 What are your rights regarding the processing of your personal data?Depending on where you are, you may have certain rights with respect to your personal data, such as rights of access and data portability, to correct or delete your personal data, to withdraw your consent, restrict or object to our processing of your personal data, or to lodge complaints with an applicable authority for any breach of data protection laws. For more information, please refer to 6 What are your data subject rights and choices? In particular, if you are a California resident, certain state data privacy legislations may entitle you to additional rights as detailed under 8 Notice to California Residents.
6 How do we protect minors?We do not aim to provide Services for minors, and we do not intentionally collect or maintain information from minors. For more information, please refer to 7 How do we protect minors?
7 Contact Us.If you have any questions or comments regarding this Notice and/or other privacy practices, want to exercise any rights you may have, or would like to contact our Data Protection Officer, please contact us by using the information detailed under 9 How to contact us?
When you use the App, we will only collect and use your personal data for the following purposes as described in this Notice. Personal data means information about any individual, or from which any individual is directly or indirectly identifiable.
We may collect personal data from and about you, including information that you provide, and automatically collected information. We also create personal data about you in certain circumstances, such as records of your interactions with us, and details of the usage information of your Machine. We may collect and process the following data:
The purposes for which we process personal data, subject to applicable law, and the legal bases on which we perform such processing, are as follows:
If you use the App from North or South America, your data will be processed on servers located in the United States; if you use the App from the EEA, the United Kingdom, or Africa, your data will be processed on servers located in Germany; if you use the App from other countries or regions, your data will be processed on servers located in Singapore. Additionally, to support our global operations, we may also back up some of your data at our data center located in Singapore.
We will only retain your personal data for the time necessary to achieve the purposes stated in this Notice.
We will process and store your data during the period that we maintain an ongoing relationship with you. Most of your personal data will be associated with your App account. When you deactivate your App account, the personal data associated with your account and related Services will be deleted or anonymized, unless local applicable laws require our continued processing of such data.
We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law. When using an App account, it is important that you select a strong password and do not share it with others. If you have any concerns that your App account or personal data has been put at risk, for example if someone could have found out your password, please contact us by using the contact details provided in Section 9 below. Please note, the Internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk, and you are responsible for ensuring that any personal data that you send to us are sent securely.
Third-party service providers who provide us with IT services (including IT-related cloud services), business support, and customer services may need to process your data. These third parties will process your personal data on our behalf under relevant contracts. We may disclose personal data with our affiliates for legitimate business purposes and the operation of the App, in accordance with applicable law. In addition, we may only disclose your data under the following circumstances:
When transmitting or disclosing your data, we will adhere to relevant legal obligations to ensure adequate protection for the transfer of such data by providing the same level of protection equivalent to that required in your jurisdiction.
Since we maintain servers located in the United States, Singapore, and Germany, your personal data may be processed on servers located outside of the country where you live. For example, personal data of Australian users may be stored in Singapore, that of Canadian users may be stored in the United States, and that of users in the United Kingdom may be stored in Germany. Because of the international nature of our business, your personal data may also be accessed by our affiliates or be transferred to third-party customer service providers and third-party SDK providers, in connection with the purposes set out in this Notice. For this reason, we transfer personal data to other jurisdictions that may have different laws and data protection compliance requirements to those that apply in the jurisdiction in which you are located. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your personal data is processed, we apply the same protections described in this Notice.
In the event of an international transfer of personal data, when required by applicable law, we will provide an adequate level of protection for your personal data using various means, including where appropriate, relying on a formal decision that a certain country ensures an adequate level of protection for personal data, or implementing the European Commission approved Standard Contractual Clauses and UK International Data Transfer Agreement between our affiliates and third parties (where applicable) or any other lawful approach that permits the lawful transfer of personal data from those countries.
You may have the following rights and choices regarding your personal data:
6.1 Data Access
You may access your account-related personal data through this path in the App: “Settings > Personal Data”. If you have any other requests relating to the access of your personal data, please contact us.
6.2 Data Correction
You may correct some of your account-related personal data through this path in the App: “Settings > Personal Data”. If you have any other requests relating to the correction of your personal data, please contact us.
6.3 Data Portability
You may contact us to request the personal data you have provided to us in a structured, commonly used and machine-readable format and have it transferred to another controller, to the extent applicable.
6.4 Data Deletion
You may request to delete all your personal data by deactivating your App account through this path in the App: “ Me-Personal Information - Delete Aiper Account ”. We will delete your personal data after you deactivate your App account as introduced under Section 3 of this Notice.
You may also manage your paired Machine in the App and choose to delete some of its associated data through this method: enter the page of machine settings, click “ unbind device ”. Please note that unbinding device or deleteing App account may not delete the data stored locallyon the machine. If you wish to delete the data stored on the machine, please follow the instructions in theusermanualor contact us.
Additionally, you may also request deletion of the personal data you provide by contacting us. If some of your personal data cannot be deleted, we will inform you of the reasons for not taking action.
6.5 Withdrawal of Consent
Where we process your personal data on the basis of your consent, you may withdraw your consent by contacting us. You can withdraw your consentabout Uer experience improvement through this path in the App: “Me-Privacy & Security-User Experience Program”.
6.6 Objection to the Processing
Subject to applicable law, you may object to the processing of your personal data based on our legitimate interests where there are grounds relating to your particular situation by contacting us. If we cannot take action on your request, we will inform you of the reasons.
6.7 Restriction to the Processing
If you would like to restrict our processing of your personal data, please contact us by contacting us. You have the right to restrict the processing of your data where one of the following applies:
6.8 Other Rights
Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal data. For example, you may also have the right to lodge complaints with an applicable data protection authority if you consider that the processing of your personal data infringes any applicable data protection laws (for example, the EU General Data Protection Regulation, the Australian Privacy Principles, and any other Australian registered APP codes). For California residents, please find more details of your rights in Section 8 below.
If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Notice or about our processing of your personal data, or to file a complaint about how we process your personal data, you may use the contact details provided in Section 9 below. When submitting a right request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under applicable data protection laws.
Our Services are exclusively for adults. If you do not meet the legal age requirement for adults in your jurisdiction, please do not use our Services. If you are uncertain about meeting the age requirement, kindly consult your guardian for verification.
If you are a parent or guardian and become aware that a minor is using our Services, please contact us to stop relevant provision of Services by using the contact details provided in Section 9 below.
If you are a California resident, the California Privacy Rights Act (“ CPRA ”) or other California privacy laws described below require us to provide you with the following additional information:
a) Collection, use, and Retention of Personal Information.
As a California resident, you have the right to receive notice of the categories of personal information we collect, the sources from which we receive personal information, and purposes for which we use personal information.
California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:
Individual pieces of personal information such as those listed below may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
The following chart provides information about what we collect, how we use it, and additional retention considerations that arise when we apply these criteria to such information in the preceding 12 months. California law requires us to provide this information using the categories enumerated in the law. Some elements of personal information may fall into multiple categories.
Examples of information collected:
Account information: account name (email address), password (encrypted), avatar, nickname, country/region you selected during account registration, email verification code, and account ID.
Customer Service Related Information: such as information used to verify your identity (email address and order number), contact information (name, phone numbers, mobile numbers, and mailing information used for after-sales service) you choose to provide to us, and other information required for handling your requests.
Source(s) of information: Directly from you; Automatically when you interact with our App.
Purpose(s) of collection and use: All purposes listed in “How do we use your data” above.
Retention Considerations: Identifiers that are associated with a member account will be retained for the length of time for which you are a member, plus a reasonable period thereafter, as determined by the criteria listed above.
Examples of information collected:
Contract Management Information: version number of this Notice you are aware of, your consent or rejection of specific services or functions, version number of the service contract you agree to or refuse; and the timing of your aforementioned actions.
Machine Information: serial number, model, firmware version, and firmware file of your Machine.
Mobile Device (Usually Your Mobile Phone or Pad) Information: brand, operating system, and version of the mobile device.
Network Information: name and password of the Wi-Fi you provided for Machine paring, Bluetooth name, and Machine hotspot name.
Services Usage Information: cleaning history (start and end times, and durations), water quality and temperature information collected from your paired Machine (if your paired Machine supports relevant functions), operational behavior data collected through your interaction with our services (such as clicks, dwell time, time stamp, and browsing history), diagnostic and performance information (such as system events, crash reports, and performance logs), basic information of the Machine paired to the App (such as battery and charging information, network connection status, Machine status, cleaning mode, direction, usage duration, and other operation logs).
Source(s) of information: Automatically when you interact with our App and Machine.
Purpose(s) of collection and use: All purposes listed in “How do we use your data” above.
Retention Considerations: We dispose of this information on a regular basis, when no longer reasonably necessary for a business purpose.
Examples of information collected: approximate and precise location information provided by a mobile device .
Source(s) of information: Automatically when you consent coarse location permission and fine location permission.
Purpose(s) of collection and use: For use in machine distribution networks and to demonstrate local weather conditions.
Retention Considerations: If you use features that rely on approximate and precise location information, that information is disposed immediately when no longer in use.
Examples of information collected: Chat recordings (such as customer chat service ); photographs; video and other information you provided to us.
Source(s) of information: Directly from you; automatically when you interact with us.
Purpose(s) of collection and use: Customer service and support.
Retention Considerations: We dispose of this information on a regular basis when no longer reasonably necessary for a business purpose.
Inferences based on the above.
b) Disclosure of Personal Data.
CPRA also requires us to provide you with information regarding the parties to whom we “sell” or “share” your information for commercial purposes, and the parties to whom we disclose your information for a business purpose. A business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A business “shares” personal information when it discloses personal information to a third party in order to engage in cross-context targeted advertising. A company may be considered a third party either because the purpose for its sharing of personal information is not for a business purpose under applicable law, or because its contract does not restrict it from using personal information for other purposes. We disclose personal data with third parties for business purposes in the preceding 12 months as below:
| Categories of personal data | Disclosed to which categories of third parties | DBusiness or Marketing purposes |
|---|---|---|
| All categories detailed in Section 1 above except for certain operation information that is only cached on the Machine | Cloud storage services provider and our affiliates | Improvement of our App and service. |
| Information that is automatically collected or created when providing hotline services, such as communication records, name, phone numbers, email address, and other data you choose to provide for handling your requests. | Customer support services provider | N/A |
| Firebase installation IDs, passwords, email addresses, phone numbers, user agents, IP addresses | Push message SDK provider | N/A |
| Customer Service Related Information that is detailed in Section 1 above | Online customer services SDK provider | N/A |
c) Your California Rights and Choices.
As a California resident, you may be able to exercise the following rights:
You also have the right to be free of discrimination for exercising these rights. However, please note that the exercise of these rights may limit our ability to process personal data. For example, if you submit a deletion request, we may no longer be able to provide you with our products and Services or engage with you in the same manner.
d) Limit the Use of Sensitive Personal Data.
The password of your App account is sensitive personal data as defined by the CPRA. Currently, we use and disclose such data to third-party service providers for the purpose necessary to provide cleaning services and maintain account-related services to you. We do not “sell” or “share” (as defined under the CPRA) your sensitive personal data. Aiper does not use or disclose sensitive personal information for purpose that, under applicable law, require us to offer you a “Right to Limit” the use or disclosure of sensitive personal information.
e) Do Not Sell or Share My Personal Data.
Based on the definition of “sell” and “share” under the CPRA, we do not believe that we engage in such activity and have not engaged in such activity in the past 12 months from the effective date of this Notice. As what we said in Section 7 above, we will not knowingly collect personal information through our services from children under age of 16. So we do not sell or share any personal information of known minors under 16 years of age.
f) To submit your California Consumer Rights Requests.
You may submit a request to exercise your California Consumer Rights by contacting us using the contact details provided in Section 9 below. We will need to verify your identity before processing your request, which may require us to request additional personal data from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law. Subject to certain restrictions, you can have an agent exercise your rights for you. If you have an agent exercising your rights, we must be provided with your written authorization allowing that person to make such a request on your behalf. We reserve the right to deny the agent’s request if we are not reasonably able to confirm proper authorization and/or verify your identity as the requestor.
g) Appeal.
You may appeal our refusal to take action on a request by contacting us using the contact details provided in Section 9 below. If your appeal is denied and you are a California resident, you may contact the California Attorney General about the results of the appeal by submitting a complaint by clicking here: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.
h) California’s “Shine the Light” Law.
California's “ Shine the Light ” law (Civil Code Section §1798.83) provides certain rights to California residents who have an established business relationship with us with regard to the disclosure of certain types of personal data to third parties for their direct marketing purposes. We do not disclose personal data to third parties for their direct marketing purposes.
For more information about your data subject rights, or how we process your personal data, or if you wish to contact our Data Protection Officer, please contact us by using the information below. Alternatively, you may also contact us at privacy@aiper.com , or call us at +1(866)850-0666.
| Country/Region | Controller Entity | Contact Details |
|---|---|---|
| North America and South America | Aiper Intelligent, LLC | 2700 CUMBERLAND PKWY SE SUITE 350 ATLANTA GA 30339 US |
| European Region, the United Kingdom and Africa | AIPER INTELLIGENT SARL | 24 Avenue du Prado 13006 Marseille 6e Arrondissement, France |
| Other countries or regions | AIPER GLOBAL PTE. LTD. | 60 PAYA LEBAR ROAD #12-03 PAYA LEBAR SQUARE SINGAPORE |
We will update this Notice in a timely manner, and we recommend that you regularly check the latest version of this Notice via “Settings” of the App. If there are any substantial changes to this Notice, depending on the nature of such changes, we will notify you in advance through pop-ups, push notifications, emails, and other appropriate means.